Trusted Home Services - Built for Middle GA

---

❓ What is this app?

This app helps homeowners in Middle Georgia find and contact licensed tradeswomen who advertise their services locally. You can browse professionals, request quotes, and communicate directly without middlemen.

❓ Do I have to create an account to view professionals?

Yes. Creating a profile allows secure communication with professionals. Profiles also help us show results relevant to your location and needs.

❓ Are the tradeswomen licensed and insured?

Tradeswomen are required to submit professional information during the application process. While we review listings, homeowners should always verify credentials and ensure the professional is a good fit for their project.

❓ How do I contact a professional?

You can contact a tradeswoman directly through the app to ask questions, request a quote, or discuss scheduling.

❓ Can I get a quote through the app?

Yes. Tradeswomen may provide quotes using in-app tools. Quotes are informational and provided directly by the professional.

❓ Does the app handle payments?

No. The app does not collect or process payments. All payment arrangements are handled directly between you and the tradeswoman.

❓ Can I book an appointment through the app?

You can request scheduling through the app by contacting the professional, but final appointment details are confirmed directly with the tradeswoman.

❓ What happens if someone cancels or doesn’t show up?

All cancellation and no-show expectations are set between you and the tradeswoman. The app does not enforce policies or fees.

❓ What if there’s a problem or concern?

You can submit a report through the app in the Report an Issue section. While we don’t mediate disputes or resolve issues, reports help us review patterns and maintain professional standards.

❓ Is this app for emergency services?

No. This app is not intended for emergency services. If you have an urgent or dangerous situation, contact local emergency services.

❓ Are reviews or ratings available?

Some listings may include feedback indicators such as experience ratings. Individual experiences may vary.

❓ Is my information secure?

Your information is used only to support communication and platform functionality. We do not sell personal data.

❓ Does using the app cost me anything?

Creating a homeowner profile and browsing professionals is free. Any service costs are determined by the tradeswoman you hire and is handled directly between you and the professional. 

❓ Who is responsible for the work performed?

All services are performed by independent professionals. The HomePro App is not responsible for workmanship, timelines, or outcomes.

❓ What areas do you serve?

This app focuses on Middle Georgia communities including Macon, Warner Robins, Perry, Byron, Centerville, and Kathleen. surrounding Middle Georgia communities. 

📱 ABOUT THE PLATFORM

What is this app?

This platform allows tradeswomen in Middle Georgia to advertise their services to local homeowners. It is designed to increase visibility and direct inquiries to your business.

Who can list their services?

The platform is open to licensed and insured tradeswomenoperating in Middle Georgia who provide home maintenance, repair, or improvement services. We also accept women-owned businesses who may employ male technicians. 

Is this an employment or job-placement app?

No. This app is an advertising and discovery platform. You operate as an independent business owner and are not an employee or contractor of the app.

📝 SIGN-UP & APPROVAL

Why do I need to apply before being listed?

Applications help maintain quality, safety, and professionalism across the platform. All listings are reviewed before approval.

What information is required to apply?

You may be asked to provide:

• Business      name and service category
• Proof      of license and insurance (if applicable)
• Service      area & services offered
• Contact      information
• Photos      or videos of your work

How long does approval take?

Most applications are reviewed within a few business days. You will be notified once your application has been approved or if additional information is needed.

📸 PROFILE & LISTINGS

What should I include in my profile?

A complete profile typically includes:

• A      clear description of your services
• Service      areas
• Business      photos or work samples
• A      short introduction video (depending on chosen plan)

Well-completed profiles tend to receive more inquiries.

Can I update my profile later?

Yes. You can update your profile, media, and service details at any time through your dashboard in the Edit My Ad feature.

How will homeowners contact me?

Homeowners can message you directly through the app. All communication and follow-ups are handled by you.

💼 SUBSCRIPTIONS & ADVERTISING

How does the subscription work?

Subscriptions provide ongoing visibility and advertising placement within the app. Listings remain active while the subscription is paid. Subscriptions are handled through a third party. Any issues with the payment should be directed to the third party to resolve. 

Does the app guarantee leads or jobs?

No. While the app increases visibility, it does not guarantee inquiries, bookings, or revenue.

Are subscriptions month-to-month?

Yes. All subscriptions are billed monthly and renew automatically unless canceled.

Who handles payments?

Subscription payments are processed securely by a third-party payment provider. The app does not store or manage payment details.

Can I cancel my subscription?

Yes. You may cancel at any time through the third-party payment provider. Customers cancel themselves by logging into the customer portal: https://app.payhere.co/customers (there’s also a “manage your subscription” link on the payment receipt that’s received). Once signed in you should go to the Subscriptions tab, find the active subscription and choose Cancel.

Your listing will remain active until the end of the current billing cycle.

Are subscription fees refundable?

No. Subscription fees are non-refundable once charged.

📆 BOOKINGS, PAYMENTS & CLIENTS

Does the app handle scheduling?

No. Scheduling is handled directly between you and the homeowner. We provide a scheduling tool through a third-party provider. Access to that provider is listed in the View Appointments section of the app.

Does the app collect payments from homeowners?

No. You collect all payments directly from your clients.

Can I set my own cancellation or no-show policy?

Yes. You are responsible for communicating and enforcing your own policies with clients.

Am I responsible for contracts and invoices?

Yes. You are solely responsible for contracts, estimates, invoices, and service fulfillment.

⚠️ SAFETY, REPORTING & DISPUTES

What happens if there is a dispute with a homeowner?

The app does not mediate or resolve disputes.

Can my listing be removed?

Yes. Listings may be suspended or removed for:

• Policy      violations
• Misrepresentation
• Repeated      safety concerns
• Non-payment
• Other      reasons at the discretion of the app owner

Is the app responsible for damages or claims?

No. You operate as an independent business and are responsible for your services, outcomes, and client interactions.

📍 SERVICE AREA & VISIBILITY

Where will my listing appear?

Your listing appears to homeowners searching within your selected service area.

Can I change my service area?

Yes. You may update your service area at any time through your My Profile / Edit Your Ad settings.

📞 SUPPORT & ACCOUNT HELP

Who do I contact for technical issues?

For technical or account-related questions, please visit the Help Assistant section of the app for support. 

Who do I contact about billing issues?

Billing questions or disputes must be directed to the third-party payment provider listed in your subscription confirmation.

🔐 LEGAL & PLATFORM CLARITY

Does the app act as my agent or representative?

No. The app does not act as your agent, broker, or representative.

Does the app verify homeowners?

Basic profile creation is required, but you are encouraged to conduct your own screening as needed.

Does the app guarantee my safety?

No. You are responsible for exercising professional judgment when accepting clients. You should contact the governing authorities for any issues or concerns.